Support Services

Sanofi Genzyme offers a wide range of support services to people with Pompe disease and their families. Confidential support is just a few clicks away.

Sanofi Genzyme Support Services Patient and Caregiver Portal

CareConnectPSS®, personalized support services for patients, represents Sanofi Genzyme’s more than 35-year commitment to supporting the rare disease community. CareConnectPSS is designed to support each patient’s unique journey through dedicated Case Managers and Patient Education Liaisons who provide one-on-one assistance through a range of resources, programs, and other support offerings.

  • Your CareConnectPSS Case Manager can provide insurance support information, from claims and billing assistance to prior authorization, as well as assistance with connecting to resources that can help with out-of-pocket costs
  • Your CareConnectPSS Patient Education Liaison can provide disease education on topics, such as genetic inheritance and family testing

Whether your needs are large or small, your CareConnectPSS team of experts will work closely with you and your team of healthcare providers to provide the confidential and personalized support you need. To learn more about our range of support offerings or to reach your existing CareConnectPSS Case Manager, please call +1(800) 745-4447, and select Option 3, Monday through Friday, 8:00 AM to 6:00 PM EST, or email us at Click to learn more.